Troubleshooting and Support
Need help?
11 articles
Contacting Support
Guidelines and how to get in touch
- Klipboard / OnRent GoWhat are all these name changes, and what does this mean for me? Find out here.
- Support Help ServiceWhat do we do and how we do it!
- Document ProcessIf you require bespoke documentation for OnRent Go this is the process.
- How do I book remote training?Remote training is included as part of your subscription!
Common issues and FAQs
Common issues and how to troubleshoot them
- How do I undo allocating or booking out equipment?Accidentally booked out something that you shouldn’t have? Use the Revert Status option to revert to the previous status.
- Using Movements to revert an Off RentUse the movements screen to cancel deliveries and returns
- Order State and StatusAn explanation of the different States and Status against an Order
- How To Email a single invoice/credit noteEmail a single invoice or credit note
- How To: - Change the Stock Method of a ProductChange the stock method from bulk to serialised.
- What are Lists of Values?What are Lists of Values and How to make List Values?
- Importing Accounts TroubleshootingIf you have challenges importing accounts, check here.