Troubleshooting and Support
Need help?
10 articles
Contacting Support
Guidelines and how to get in touch
Customer service supportWe're here to help!
Klipboard / OnRent GoWhat are all these name changes, and what does this mean for me? Find out here.
Support Help ServiceWhat do we do and how we do it!
Document ProcessIf you require bespoke documentation for OnRent Go this is the process.
Common issues and FAQs
Common issues and how to troubleshoot them
How do I undo allocating or booking out equipment?Accidentally booked out something that you shouldn’t have? Use the Revert Status option to revert to the previous status.
Using Movements to revert an Off RentUse the movements screen to cancel deliveries and returns
Order State and StatusAn explanation of the different States and Status against an Order
How To Email a single invoice/credit noteEmail a single invoice or credit note
How To: - Change the Stock Method of a ProductChange the stock method from bulk to serialised.
What are Lists of Values?What are Lists of Values and How to make List Values?