How does it work?
Step 1: Create or Open an Order
Create a new order or open an existing draft order
Add the primary hire or sale items as normal
Step 2: Review Recommended Safety Accessories
When adding the item it will display the accessories. If you un-tick the safety item box this will then flag to the system that this item has been refused.
Ticking the box states that the customer accepts the safety item.
Step 3: Review The Document
Once declined on the Order Acknowledge document this will state that the item has been refused.
Step 4: Customer Sign‑Off
Present the order document to the customer (digitally or printed)
Ensure the customer reviews the declined safety items
Obtain customer sign‑off as per your normal process
✅ The signed document now forms auditable evidence that:
Safety‑critical equipment was offered
The customer knowingly refused the items