Orders
Setup the Order
25 articles
What is an Order?Everything you need to know about Orders, Quotes, and Provisional Orders in OnRent Go.
Creating an OrderA step-by-step guide to setting up your Order header and getting your rental off to the right start.
Changing the Dates on an OrderHow to update transport and charging dates on an Order and apply those changes to all Order Items at once.
Adding items onto an OrderHow to use Quick Pick to search your catalogue and add products, services, and items to an Order in just a few clicks.
Adding text itemsHow to use text items to quickly charge for one-off or ad-hoc items without creating new products in your catalogue.
Allocating equipment on an OrderHow to assign specific serialized assets to your Order Items and ensure the right equipment reaches the right job.
Batch AllocationHow to allocate multiple Order Items at once and speed up the allocation process on large Orders.
Order DispatchHow to manage deliveries, capture signatures, and get equipment booked out on rent.
Order Return RequestHow to Return Request Equipment
How to Create a ProjectWhat is a Project and How to Create Projects
Discount CategoriesHow to set up and manage automatic percentage-based discounts for products and accounts in OnRent Go.
Easily Update Order Item DatesHow to update delivery and charging dates across all Order Items in one go at the point of dispatch.
Return Request Signature ConfirmCollect return signatures without confirming. Review later, confirm with shortcut, and track damaged/lost items accurately.
Book in your equipment off rentBooking in items on rental orders
Popup Order NotesHow account and place notes automatically surface during Order creation so nothing important gets missed.
Completing and Reopening an Order ManuallyComplete your orders manually
Account notes when creating OrdersHow account notes are automatically displayed when creating an Order directly from an Account page.
Rental Item ExchangesSwap rental items mid-hire with ease—charges, accessories, and tracking all handled automatically.
Order Identification OverviewHow to set up and use customer ID validation within your Order workflow to support compliance and reduce liability.
Credit CheckHow OnRent Go automatically checks customer credit limits during Order creation and keeps your team informed at every stage.
Return Items to a Different Depot
Excess Use ChargingExcess Use Charging allows you to automatically track, calculate, and bill customers for usage that exceeds the included hours on a metered product. Follow the steps below to set it…
Klipboard Money Card TokenisationUse customer card tokens to take payments
Klipboard Money Tokenised Billing in the Inoice RunAutomatically charge customers with tokens and invoice runs
Refused Safety AccessoriesProvides auditable proof that safety equipment were offered and declined, reducing liability, supporting compliance, and ensuring safety discussions are clearly documented at customer sign‑off.