A credit note can be issued in various situations, such as:
An invoice amount has been overcharged
The discount or rate was not applied correctly
The equipment or service did not meet the buyer's specifications
The equipment was rented within the invoice period
There are several ways to raise a Credit Note: Go offers additional flexibility for managing invoices, including options to fully credit and re-invoice or partially credit specific items within orders.
OnRent Go will automatically raise a credit in an invoice run if the customer has been overcharged
You can raise a Quick Credit on the Invoice Status Issued or Posted
You can raise an ad-hoc Credit Note in Invoices and Credits. OnRent Go allows for revised invoices after credits are applied, ensuring accurate invoices for complex orders.
Get Started
Invoice Run
If you have run an invoice run for your month-end or long-term rentals, and a customer returns their equipment before the end of this billing period, the next time you run an invoice run, will review the returned equipment and raise a credit note. This will be included in your invoice batch, and you should process and issue it just like any other invoice in the batch.
Quick Credit
To create a Quick Credit, start by going to the invoice that requires a credit. This must be issued or posted. In the invoice overview screen, you will find a Credit Invoice action, see below:
You select a credit invoice, and it will create a new credit note with the items on the invoice.
You can make changes to the Credit:
If you have multiple items on the invoice, you can remove the items you don't want to credit.
If you want to credit an amount for the rental period, you amend the invoice item by selecting Action > Edit and changing the date. The date range you select will be the dates you want to credit back to the customer. To do partial credits, you can select the items to be credited. All the other items remain unaffected. This offers flexibility in managing complex invoices.
Once you've finished, you can print the credit note and issue the credit to the customer. You can then post the credit to your accounts package.
Creating a Credit Note. The concept of re-invoicing, which involves fully crediting an existing order and issuing a revised invoice, can also be applied when there are changes needed in the original billing.
To create an ad hoc credit note, navigate to Invoicing > Invoices and Credits > Add Invoice > Credit. After creating the credit, you may proceed to manually create a new invoice to reflect the revised charges, if required for order adjustments.
This will take you to the following edit screen:
You simply fill in the above details with the required information and select Add Credit.
This will then take you to a screen where you can add the products or services you wish to credit for the customer.
Once you have finished, you can print the credit note and issue the credit to the customer. You can then post the credit to your accounts package.
Note: If you need to cancel the credit, then you can click the Void Credit link in the Actions sidebar when viewing the credit.