A credit note can be issued in various situations to correct a mistake in OnRent such as when:
An invoice amount has been overcharged
The correct discount rate or rate was not applied
The equipment or service did not meet the buyer's specifications
The equipment was off rented within the invoice period
There are a few ways to raise a Credit Note within OnRent:
OnRent will automatically raise a credit in an invoice run if the customer has been overcharged
You can raise a Quick Credit on the Invoice Status Issued or Posted
You can raise an ad-hoc Credit Note in Invoices and Credits
Get Started
Invoice Run
If you have run an invoice run for your month end or long term rentals, and a customer returns their equipment prior to the end of this billing period, the next time you run an invoice run OnRent will review the returned equipment and raise a credit note, if required. This will appear in your invoice batch and you simply process and issue this as you would an invoice in the batch.
Quick Credit
To create a Quick Credit, you start by going to the invoice that requires a credit against it. Note this must be issued or posted.
In the invoice overview screen you will find a Credit Invoice action, see below:
You then select credit invoice and it will create a new credit note with the items that are on the invoice.
You can make changes to the Credit:
If you have multiple items on the invoice, you can remove the items you do not wish to credit.
If you wish to credit an amount of the rental period you simply amend the invoice item by selecting Action > Edit and change the dates. Note the date range you select will be the dates you wish to credit back to the customer
Once you're finished you can print the credit note and issue the credit to the customer.
You can then post the credit to your accounts package.
Creating a Credit Note
To create an ad hoc credit note, navigate to Invoicing > Invoices and Credits > Add Invoice > Credit.
This will take you to the following edit screen:
You simply fill in the above details with the required information and select Add Credit.
This will then take you to a screen whereby you can add the products or services you wish to credit for the customer.
Once you have finished you can print the credit note and issue the credit to the customer. You can then post the credit to your accounts package.
Note: if you need to cancel the credit then you can click the Void Credit link in the Actions sidebar when viewing the credit.
Do you need Help? Start a conversation using the Blue help bubble at the bottom-right