FAQ - Xero: - Invoices/Credit notes not appearing in Xero

"I have created an Invoice/Credit note in OnRent Go, it does not appear within Xero, why is this?"

There are three parts that may need looking at, the first is the Invoice/Credit note status.

An Invoice/Credit Note is only sent to the interlinked accounts solution when the Invoice/Credit note (or Invoice Batch) is set to the status Posted.

Setting this status against an Invoice/Credit Note within the OnRent Go system will update the Invoice/Credit Note status within OnRent Go and make the attempt to send it to Xero.

The link between OnRent Go and Xero needs to be active in order to send ("Post") Invoices/Credit notes to Xero.

Please refer to the

for details on the configuration options available when linking OnRent Go to Xero.

The OnRent Go account the Invoice/Credit Note is against needs to exist within Xero.

If an account has been created within OnRent Go but not yet imported into Xero, this will stop Invoices/Credit Notes for that account being transferred over to Xero.

A quick way to tell if the OnRent Go account exists within Xero is to open the account within OnRent Go, below the account name will show a hyperlink to open that contact within Xero if it is in Xero.

This is not shown if the OnRent account has not been imported into Xero.

To correct this would require the importing of the OnRent accounts to Xero.

Please refer to the

for further assistance on this point.

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