If you’ve encountered an issue with a purchase, please note that Apple handles all purchase-related inquiries. Unfortunately, we do not have control over these transactions. For assistance with your purchase, we recommend reaching out to Apple directly. You can contact them by clicking here.
However, if you have further questions or need additional support regarding your purchase(s), our Customer Support team is happy to assist you. To help us investigate your issue, please be sure to include the following details when submitting a ticket:
Common issues such as missing purchases, incorrect coin packages, or mismatches in coin amounts require detailed documentation. Including specifics like transaction IDs, payment methods, and descriptions ensures precise investigation and resolution of your case.
Transaction ID
Screenshot of your payment receipt
The purchase amount
The payment method used
The date and time of the transaction
Description or screenshot of the coin package (where applicable)
Your user ID
We will do our best to assist you as quickly as possible. Thank you for your understanding!
*Not sure how to find you purchase information? Find more information here
For expert advice about getting the most from your Social Games experience, please visit https://www.smartmobilegamers.org/ |
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