Having some trouble receiving a purchase you just made?
If you're having issues with or didn't receive an in-app purchase, try the following steps to troubleshoot this!
Tip: To help prevent accidental or unwanted purchases, use password protection on your device: Google, iOS.
Review your system requirements
Android
To make in-app purchases, you need an active Internet connection and the latest version of the Google Play Store app.
To find the Android version for your mobile device:
On your device, open the main Settings app.
Tap About phone or About tablet.
Look for the "Android version" section.
iOS
The App Store cannot be updated separately on an iOS device.
To update the App Store, you’ll need to update the entire operating system - iPad/ iPhone OS - since the App Store is built into it.
Force Closing & Refreshing App
If you haven't received an in-app item you bought, try closing and restarting the app or game you’re using.
Android
On your device, open the main Settings app.
Select Apps or Manage applications (depending on your device, this may be different).
Select the app you used to make your in-app purchase.
Tap Force stop.
You can also:
Swipe up from the bottom of the screen (or tap the Recent Apps button)
Swipe the app off the screen to close it
Then re-open the app you used to make your in-app purchase and check if your item has been delivered.
iOS
For devices with Face ID:
Swipe up from the bottom and pause in the middle of the screen
Find the app you want to close by swiping left or right
Swipe the app upwards to close it
For devices with a Home button:
Double-press the Home button
Swipe left or right to find the app
Swipe it upwards to force close
Keep in mind only an app's developer can send purchased items to your account. If the steps above didn't solve the problem, please contact our Customer Support Team.