If you're having issues with making a purchase or didn't receive your in-app purchase, please find here the following steps to troubleshoot this - Issue Receiving Purchase.
If the issue continues, please contact us first so we can review the purchase and help resolve the problem as quickly as possible. You can reach us via in-game Customer Support chat or by email pm_support@productmadness.com
Common issues such as missing purchases, incorrect coin packages, or mismatches in coin amounts require detailed documentation. Including specifics like transaction IDs, payment methods, and descriptions ensures precise investigation and resolution of your case.
If you’ve encountered an issue with a purchase, please contact us and provide the following information:
Transaction ID
Screenshot of your payment receipt
The purchase amount
The payment method used
The date and time of the transaction
Description or screenshot of the coin package (where applicable)
Your user ID
*Not sure how to find you purchase information? Find more information here
Once we receive these details, we will do our best to review the issue and assist you as quickly as possible. In some cases, however, we may not be able to resolve all purchase-related matters on our end. If needed, for assistance with your purchase, we recommend reaching out to Apple directly. You can contact them by clicking here.
For expert advice about getting the most from your Social Games experience, please visit https://www.smartmobilegamers.org/ |
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