If you're having issues with making a purchase or didn't receive your in-app purchase, please find here the following steps to troubleshoot this - Issue Receiving Purchase.
If the issue continues, please contact us first so we can review the purchase and help resolve the problem as quickly as possible. You can reach us via in-game Customer Support chat or by email pm_support@productmadness.com
How Do I Get a Refund?
Since we don’t handle your credit card, to request a refund, it’s best to contact Apple directly:
Visit the Apple Support Page page
Scroll to the bottom of the page and tap the Get Support -> Start now
From Billing & Subscriptions, tap Subscriptions & Purchases
Tap Request a refund and follow further instructions
Provide Apple with as much information as possible, such the Order ID for the purchase.
Please keep in mind that sometimes, Apple can lump previous purchases onto a more recent receipt.