Mobile application
Select Transactions.
Select the transaction for which you want to issue a refund.
Select Refund. The Issue Refund page is displayed.
Select an option to refund based on Items or a specific Amount.
To refund based on items:
Select the check box for each item to be refunded. Select Select all items to refund for the entire transaction.
For items with multiple quantities, click
or 
to adjust the quantity of items to return.Select Next. The Refund page is displayed.
Note: The refund will be applied to the original payment method.
Select the Reason for Refund.
Select Process Refund. The message indicates that the refund is processing and when it is completed.
Select an option to send the receipt to a phone via SMS message or to an email address. You can also select No Receipt to not send a receipt.
If prompted, enter the phone number or email address to which you want the receipt sent, and then select Send.
Web application
Select Transactions.
Select the transaction for which you want to issue a refund. The Transaction Details window is displayed.
In the upper-right corner of the page, select Refund from the drop-down list. The Issue Refund page is displayed.
To refund for specific items:
Select the check box for each item to be refunded. Select Select all items to issue a refund for the entire transaction.
For items with multiple quantities, click
or to adjust the quantity of items to return.Select Next. The Refund page is displayed where you can specify the reason for the refund.
Note: The refund will be applied to the original payment method.
To refund a specific amount:
Select Amount.
Enter the amount to be refunded.
Select Next. The Refund page is displayed where you can specify the reason for the refund.
Select the Reason for Refund.
To provide more details on the refund, enter the information in the Notes field.
Select Refund. The message indicates that the refund is processing and when it is completed.
Select Done. If requested, send a receipt.