If this message is displayed on the ReadyPoint app, we need additional information regarding your account.
When this message is displayed, you may be asked to provide one or more of the following pieces of information for verification:
Tax ID Verification: You are asked to validate this information only if we cannot match your legal business name and EIN (Employer Identification Number) to what we have on file. You must confirm that they match your IRS records exactly. When you confirm this information, we will attempt reverification.
Identity Verification: You are asked to validate this information if we cannot verify the owner's name, date of birth, and Social Security Number together. You must confirm that they match your official ID exactly. After you confirm this information, we will attempt reverification.
Credit/Account Freeze: We have detected a security-related freeze on your credit file at Experian. You must temporarily lift the freeze so that we can complete verification. After the freeze is lifted, you can return to this portal and select I've lifted my Experian freeze. After you complete this task, we will attempt reverification.
Record Not Found: You are asked to validate this information if we cannot match your Social Security Number (or ITIN) with Experian using the name on file. You must confirm that they match exactly. After you complete this task, we will attempt reverification.
Public Records Review: We found a bankruptcy on your credit report. You must provide the Bankruptcy Discharge paperwork or payment plan paperwork so that our team can review this documentation.
Bank Account Validation: You must re-enter your banking information because we were unable to verify what was entered. You can either verify instantly with your bank or re-enter the account details manually. After you complete this task, we will attempt reverification.
Security Flag: With this alert, our team will contact you within two business days to gather additional information we need in order to verify your account with us.