A report may be pending for the following reasons:
Package includes State, County, or Federal Searches
Depending on the court, the search result times may vary. Once the court provides these results, our Screening Team will review and ensure the final report is compliant with FCRA and State legislation.
Our screening team can provide you with an average turnaround time for a specific search so please don't hesitate to ask!
Running an additional criminal search - we like to be thorough!
In some instances, a record may return with limited or inconsistent information which prompts a Screener to perform additional research. We want to provide you with the most accurate and complete results.
Waiting on documents we have requested
The first part of the screening process is to verify the applicant's identity and match their name, SSN, and DOB. If the information does not match, we will reach out and request additional documents to verify.
This commonly occurs with young applicants, applicants who are newer to the U.S., or simply because of a mistype in the ordering process.
Client Process is still pending
If you see "Client Process" as a status this means we have completed the report on our end and the report is ready for your review and final scorecard decision.
To move the report to a completed status, review the report results and then go to the Scorecard to choose your decision.
Income Verification is still pending
The income verification completion is dependent on actions taken by your applicant. The applicant receives an initial email, and reminder emails, with the steps to complete their verification. The process is 3 steps and only takes a few minutes. If the applicant is not seeing the email we recommend they check their junk/spam.
The report is in its final Quality Assurance review
The final report is being reviewed to ensure thoroughness and completeness. If you see QA Review status, the report will be ready shortly!