Our company offers exceptional customer service via phone, email and LiveChat during our business hours. At RentPrep, we are more than happy to answer any questions you may have about placing orders, or helping you interpret a completed report! Our RentPrep Background Check is a hand-compiled report and is completed by an FCRA-certified background screener. The FCRA-certified screener combs through records by hand and reviews many federal and state guidelines to ensure that the records belong to your applicant and that they are reportable under the FCRA reporting limitations.