No worries — your pouch points have not been lost.
If you have already redeemed your Pouch Points for a discount code, you can easily find it again by following these steps:
Open your Account (top right corner).
Select My Pouch Points.
Open Exclusive Bonuses & Rewards.
Click on Your Rewards.
The first code displayed is your most recently generated discount code.
You can simply copy the code and enter it again during checkout.
If you’re still experiencing issues, our Customer Support team will be happy to assist you.