From the moment your order is handed over to the shipping company DHL, DPD, we have no influence on the further progress of your shipment. Sometimes it can happen that your shipment does not move further due to various reasons such as holidays, weekend, wrong address or overload in the shipping depot. Therefore, we ask you to be patient and keep an eye on the status of your shipment. If the status of your shipment does not change after 48 hours on business days, please contact us with the following information:
Subject: Order not moving forward
Your order number
Number of days
We will initiate an investigation with the shipping company. It may take up to 48h for us to receive a response.
If you enter the wrong address at checkout, we cannot be held liable if the order is lost. We are not obligated to refund / replace this order.
We understand that you may need to change your shipping address, some couriers have a self-service option that allows you to do this.