To successfully complete a Klarna payment, ensure that your personal details match those registered in your Klarna account. If your payment was still not approved, you can find possible reasons in this Klarna support article.

Since we do not have access to your Klarna account, we are unable to determine the exact reason for the issue. If the problem persists, we recommend reaching out to Klarna’s customer support directly for further assistance.

For credit card payments, it is important that all details are entered correctly, your card supports 3D Secure (a standard in the EU), and you authorize the transaction. However, payments may still be declined due to automatic risk assessments, an expired card, or incorrect information.

Declined credit card payments usually result in the automatic cancellation of the order. In this case, you can simply place a new order in our shop. However, we recommend choosing an alternative payment method, such as bank transfer (prepayment) or Klarna.