You must have "Full Access" or "Limited Access - HQ Tools" permissions to set up your processor settings.
NOTE: Only organization "Admins" can process a refund within 180 days of the transaction. SportsEngine cannot process a refund on behalf of an organization or for an organization's members.
Refunding from Orders
Sign in to "SportsEngine HQ."
Click on the Financials tab and choose Orders.
Search for the Order by sale ID, customer, or registration name, or filter/sort the columns.
For the order you are refunding, click the Sale ID.
Click Issue Refund.
Choose the payment you'd like to refund and the amount.
Select Yes or No for Do you still need to collect this money in the future?
If No, add any notes and click Refund.
If Yes, add any needed notes and click Next.
Enter the date to recollect the refunded amount.
Click Refund.
Refunding from Transactions
Only customers using the new financial tools will find registration payments in Transactions.
Sign in to "SportsEngine HQ."
Click on the Financials tab and choose Transactions.
Use the search bar or the Filter Status option to find the transaction, and then click on the Sale ID number under the Sale column.
In the top-right corner, click Issue Refund.
Choose the payment to refund, then set the amount.
Select Yes or No for Do you still need to collect this money in the future?
If No, add any notes and click Refund.
If Yes, add any needed notes and click Next.
Enter the date to recollect the refunded amount.
Click Refund.
Refunds are returned to the original payment method (card, bank account, etc.) and may take 3-5 days to process. Refunds are issued depending on your organization's processing fee settings.
Organization Pays Processing Fees:
Full Refund: All processing fees are returned to the organization.
Partial Refund: Percentage of processing fee is returned to the organization, but transaction fee ($) is not.
Registrant Pays Processing Fees:
Full Refund: All processing fees are returned to the registrant.
Partial Refund: No processing fees are returned to the registrant.
IMPORTANT! We do not recommend utilizing 3rd party applications (i.e., Venmo or PayPal) to issue refunds for registrations or invoices.
We recommend utilizing SportsEngine refunding, a check, or cash once the funds have settled in your bank account. If you have questions, please contact your Account Manager.