You must have Full Access or Limited Access - HQ Tools permissions to set up your processor settings.
NOTE: Only organization Admins can process a refund within 180 days of the transaction. SportsEngine cannot process a refund on behalf of an organization or for an organization's members.
Sign in to "SportsEngine HQ."
Click on the Financials tab and choose Orders or Transactions.
Search by sale ID, customer, or registration name, or filter/sort the columns.
For the order you are refunding, click the Sale ID.
Click Issue Refund.
Select Full refund, Itemized refund, or Custom Amount.
For Itemized and Custom refunds, enter the amounts and specify the items to refund.
Select Yes or No for Do you still need to collect this money in the future? and enter a collection date as needed.
Enter any notes to attach to the refund record.
Once complete, click Save.
Refunds are returned to the original payment method (card, bank account, etc.) and may take 3-5 days to process. Refunds are issued depending on your organization's processing fee settings.
Organization Pays Processing Fees:
Full Refund: All processing fees are returned to the organization.
Partial Refund: Percentage of processing fee is returned to the organization, but transaction fee ($) is not.
Registrant Pays Processing Fees:
Full Refund: All processing fees are returned to the registrant.
Partial Refund: No processing fees are returned to the registrant.
IMPORTANT! We do not recommend utilizing 3rd party applications (i.e., Venmo or PayPal) to issue refunds for registrations or invoices.
We recommend utilizing SportsEngine refunding, a check, or cash once the funds have settled in your bank account. If you have questions, please contact your Account Manager.