Fix a quantity you logged wrong, or take a delivery entry off the order entirely. Editing is reversible. Removing is not, and it reaches into warehouse stock.
Before you start
Your role needs permission to edit delivery receipts. Removing one is a separate permission, so you may be able to do the first and not the second.
Have the delivery ticket to hand. You are changing a record an invoice will be matched against.
If clicking Log Delivery does not open a Deliveries panel, your company is on SubBase's earlier delivery screen and the steps below will not match it. Start a chat from the Messenger and we will take you through it.
Steps
Open the order, then click Log Delivery to open the Deliveries panel.
Click the delivery you want to change.
Click the pencil icon on that entry to edit it.
Correct the quantity, the issue or the note, then record it.
Click the bin icon on the entry instead if it should not exist at all.
Read the warning under Remove this delivery?.
Click Remove to confirm.
What removing a delivery does
The received quantities and the issues logged on that delivery come off the order. This cannot be undone. Logging it again creates a new entry, and the original record of when it was counted is gone.
The order status is worked out again from what is left. An order that had been fully received is no longer fully delivered, so it moves to Partially Delivered. If nothing received is left on it at all, it goes back to its ordered status. Those are the default labels, and your company can rename them.
If that delivery moved quantity into a warehouse, the same quantity comes back out. Anything already used, committed, or accepted off a quality hold cannot be pulled back, and the removal is not blocked because of it. Check the warehouse afterwards.
The confirmation names the consequences that apply to the entry you picked, so read it rather than the general case.
Notes and limits
Removing a delivery entry does not cancel the order or tell the vendor anything.
Editing an entry leaves it in place, with its date, and adjusts the totals.
Best practices
Edit the entry rather than removing it and logging it again. Editing keeps the date and the ticket attached to the count they belong to, which is what an invoice is reconciled against.
Remove an entry only when it should never have existed, such as a delivery logged against the wrong order. A short load is a second delivery later, not a correction of the first.
Check the warehouse after removing a delivery that moved stock. The reversal only takes back what the warehouse still has, so it can leave the count higher than the shelf.
If this doesn't work
Start a chat from the Messenger in the bottom-left of this page, or email help@subbase.io. Include the order or project number and what you expected to happen.