Something arrived short, damaged or wrong. Flag it on the line so the order shows it, and so the outstanding quantity is still being counted.
Before you start
Your role needs permission to log deliveries.
Flag the issue as you log what arrived, or by editing the delivery you already logged.
If clicking Log Delivery does not open a Deliveries panel, your company is on SubBase's earlier delivery screen and the steps below will not match it. Start a chat from the Messenger and we will take you through it.
Steps
Open the order, then click Log Delivery.
Click Log delivery, or open an entry you already logged.
Click Flag an issue on the line that is wrong.
Choose Missing, Broken, Incorrect or Backordered.
Enter the quantity you actually received on that line.
Add a Note with the detail the office will need.
Click Log delivery to record it.
What each one means
Missing: less arrived than the order says, with no explanation from the vendor.
Broken: it arrived damaged.
Incorrect: the wrong item arrived.
Backordered: the vendor has told you the rest is coming later.
Finding what is still outstanding
An order with a flagged line carries an Incomplete Items tag beside its status. Open the Deliveries panel and the top of the panel shows how much of the order has been delivered, with the outstanding quantity on each line.
Closing an issue out
Log the rest as a new delivery when it turns up. Quantities add up across deliveries, so the outstanding count falls on its own and the order moves to Delivered once nothing is left. Those are the default status labels, and your company can rename them.
Best practices
Flag the line. Do not only write a note. The Incomplete Items tag and the outstanding counts are driven by the flag, and a note is invisible to anyone scanning the orders list.
Use Backordered rather than Missing when the vendor has said the rest is coming. Both leave the quantity outstanding, but only one tells the office whose move it is.
Enter what you counted, not what the paperwork claims. The received quantity is what the invoice is matched against, so an optimistic number becomes an overpayment.
Log the make-up load as its own delivery instead of editing the first one. The first count stays true to its ticket, and the two dates show how long the vendor took.
If this doesn't work
Start a chat from the Messenger in the bottom-left of this page, or email help@subbase.io. Include the order or project number and what you expected to happen.