An outbound transfer is usually pending because it is most likely under review, and we are waiting for confirmation of approval from the recipient bank.

Once the transfer is approved, we will execute the transaction.

If the transfer is pending for longer than 24 hours, please contact our Support Team via the Intercom Live Chat or email at help@theswipecompany.com. You will need to provide the transaction ID (for more details on where to find this, check our dedicated FAQs).