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Why has my currency exchange been declined?
Why has my currency exchange been declined?
Updated over a year ago

You can execute currency exchanges from Monday to Friday between 9 am to 6 pm GMT. If you try to do so outside of this timeframe, your currency exchange will be declined.

If this is not your case, please contact the Support Team via our Intercom Live Chat or email at help@theswipecompany.com and provide the following information:

  • Amount and currency

  • Date and time of the attempt

  • Transaction ID

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