FIAT Deposits
Receiving a FIAT Transfer
Steps:
Go to your FIAT account.
Select the "Receive" button.
You will see the two options: "Wire Transfer" and "Card Top-up"
Selecting Card Top-up will direct you to the Card top-up screen.
Selecting "Wire Transfer" will show a window with your account details.
Wallex.bg does not provide dedicated IBANs.
Timeframe
What is the Expected Timeframe for the Funds to be Credited in my Account?
Wire transfers usually take 3 to 5 business days. In case it's been more than 5 business days and your incoming wire transfer hasn't been credited, please provide us with the official bank receipt of the transaction so we can start investigating the case.
What are the Recommended Steps if a Transfer not Reach my Account as Expected?
Please contact the Sending Bank to know the status of the transaction. In case they confirm the execution of the operation, ask for the official bank receipt and contact our support channel with the document.
Common Rejection Causes
Common rejection causes are - Wrong beneficiary name / Wrong reference / Wrong beneficiary bank details.