What should I do once I have arrived?
Please press the 'arrived' button.
Can I clean my vehicle while waiting for my passenger?
No. Please do not use this time as an opportunity to clean your vehicle or replenish items; this should be done prior to arriving at the pick up point.
How should I greet the passenger?
Please meet your passenger outside your vehicle with the door open. Greet the passenger with the phrase 'Good morning/afternoon/evening [passenger name].' You may also wish to use the passenger's name throughout the journey when appropriate during any conversation initiated by the passenger.
If it is raining, please meet the passenger with an umbrella and accompany them to your vehicle.
What do I need to do before starting the journey?
Confirm the route, preferences, temperature and music with the passenger:
Pay attention to the door opening requirements for that journey. ‘Always’ means that the passenger requires you to open their door(s) at the pick up and drop off. ‘Pick up’ means that the passenger only requires you to open the door at the pick up, but not at the drop off (please note that if the passenger arrives with luggage then you are not to open the door for them but offer to assist with their luggage by saying “Good morning [name], please allow me to assist with your luggage”. ‘Drop off’ means that the passenger requires you to only open the door(s) at the drop off, but not at the pick up. ‘Never’ means that the passenger requires you to let them open the door(s) themselves at both pick up and drop off (however, luggage will need to be attended to if necessary).
Confirm the passenger’s preferences that have been requested via the passenger application, and offer to make any adjustments, e.g “The vehicle has been tailored according to your preferences. Please let me know if you would like anything adjusted”.
Ask if the passenger has a preferred route to their destination & confirm ETA, for example, “The journey to Mayfair will take approximately 20 minutes. Please let me know if you have a route you’d like me to take”. If they do, please follow their preferred route. If they do not state a preferred route, please use Google maps to guide you to their final destination.
Confirm the temperature with the passenger, and offer to adjust it, e.g "The temperature is 21 degrees, please let me know if you would like me to adjust it". The default temperature setting is between 20-22 degrees, using A/C to maintain a cycle of air in the vehicle to avoid any poor, stale smells.
Confirm if a passenger wants to listen to the radio, and offer for them to connect their own device by saying "If you would like to listen to the radio, please let me know or feel free to connect your device".
When arriving at the pickup location, please ensure that the radio is off. Should the passenger ask for the radio on, but not specify a station, please turn on Classic FM at low-medium volume (e.g. a 3 out of 10).
You must easily be able to explain to passengers how to connect Bluetooth in case they ask, and you MUST know how to end that connection without leaving any of their synchronized data in your vehicle
How do I deactivate a device from the list?
Go to Menu, select Phone, select the Device from the list and Deauthorize from your vehicle’s phone list, end with Confirm. Please ensure your vehicle software is updated to ensure your passengers' data is safe.