Wheely Help Center

Chauffeurs

Understanding Wheely Membership

Vehicle photos during sign-up

Vehicle Requirements

Licensing Options

Royal Borough of Windsor and Maidenhead

Receiving the Sign-Up Incentive

Required Documents for Chauffeurs, Partners and Vehicles

Transferring to a new partner

Uploading and keeping your documents up to date

Wheely Luxury Chauffeur Skills Training

Acquiring a New Vehicle

Becoming a Wheely Chauffeur

Substitute you work

Wheely is making changes to its business model

Amenities and Vehicle Features

Setting Ambient Lighting

Wheely Pin & Pocket Square

Acqua Di Parma Scent Diffuser

Water in the Vehicle

New Wheely Nameboard Policy

Service standards

Standard Phrases

Vehicle Standards

Meeting the Passenger

Number of Passengers in Vehicles

Airport Journeys

During the Journey

Pet Transportation

Chauffeur Dress Code

Phone Etiquette during an Active Journey

Cancellation policy

Performance Metrics

Wheely Reliability Metrics

Quality Process

Mandatory Child Seat for V-Class

Visiting the Wheely London Academy

Send Us Your Feedback

Reservations and Wheely Chauffeur App

Airport Queue Zone

Chauffeur for a Day

Pre-Booked Journeys

Contacting the Passenger

Reservation Information

Journey Statuses

Where is the best place to meet a customer?

Contacting the Customer Service Team

Parking Charges

Concierge Tariff

Downloading the Wheely Chauffeur App

Wheely Chauffeur App Issues

Difficulty accepting journeys due to status

Updating the Chauffeur App

Frozen Application

Minimum Requirements For Android and iOS Devices

Issues during the journey

Luggage Assistance

Cleaning and Damage

Penalty Charge Notices

Actions to Take if a Journey is Terminated

Rating, Acceptance and Diamonds

Acceptance Rate

Diamonds Penalties

Late pickup penalty for Airport Meet & Greet journeys

Cancellation policy

Pre-booked journey cancellation (release) policy

The Chauffeur for a Day pricing

The Wheely Referral Incentive

Statements of Earnings and VAT

Wheely Incentives

Verification of journey with GPS issues