Passengers may select a journey with a name board. Track flight via the in-app flight tracker and/or confirm details via Google.

You will see details of the name board in your app — please copy the spelling exactly the same. Name board details will be always available in the app. Simply click on “Meet & Greet” and the details will always be there for your review. Do not write the flight number on the name board.

Name board Guidelines:

If the passenger did not choose Meet& Greet option but you have a flight number, please track it and wait until the plane has landed. Once it has, please contact the passenger in chat with the following message: ‘Dear [NAME], I am your Wheely chauffeur. I’m waiting for you nearby. Please let me know when you’re ready and I’ll meet you in the convenient location and escort you to the vehicle.’

Track flight via the in-app flight tracker and/or confirm details via Google.

Please contact the passenger in chat 10 minutes before the pickup time. You may use the following message: 'Dear [NAME], I am your Wheely chauffeur. I’m waiting for you nearby. Please let me know when you’re ready and I’ll meet you in the convenient location and escort you to the vehicle.’

If the passenger’s flight is delayed, you will receive the update in the app. If you have questions about delay, please contact Customer Service team.

For more accurate tracking, you will now be able to mark yourself as “Parked” once you’re on the terminal grounds and then change the status to “I’m in Arrivals” once you are at the Meet&Greet location.

Airport Journeys include 1 hour of free time for the customer. Waiting for more than 60 minutes is charged separately at the standard fare for each additional minute.

"Dear [NAME], I am your Wheely chauffeur. I have arrived and will be waiting until you’re ready."

Yes, the passenger does. It is less likely to happen on a journey to the airport, as the passenger will want to be on time for their departure.

There are two different preferences that impact the start time of the 1hr waiting time at airports during airport and train station pick-ups:

You will receive notification about flight updates. Look for the new “Flight is expected at...” headline on the active journey screen.

The time of arrival in your active journey screen will remain updated with the latest information. Should the ETA change, you will receive a push notification.

To give you a clearer sense of whether you’re making good time, you will soon be able to see the original arrival time estimate when you started your journey (in crossed-out numbers) next to the updated information.

You will receive a confirmation via a push notification on the app.

The fare for all journeys to and from the serviced airports are calculated according to fixed fares, if a journey is from / to specific London postcodes, otherwise it's calculated based on the Standard Fare. Further details of this pricing can be found on the fares page.

For journeys that have additional stops of greater than 15 mins, this will automatically be registered, and the journey will then be calculated instead according to the standard fare.

Please note:

Please update your status as close to the terminal as you can (both on arrival and departure). If you’ve already driven away from the terminal, then the app may not be able to recognise the job as a transfer and so the earnings may be less.