As an industry defining luxury service, we must maintain consistent standards that will ensure satisfaction for our high-end customers. Please read below the standards required of your vehicle class:
Luxe - Mercedes S-Class 580 or 680 W223, Z223, X223
Luxe - Mercedes S-Class 580 or 680 W223, Z223, X223
Ambient lighting - Monochrome, set to colour number 21
Panoramic sunroof blinds - Interior window blinds & Rear window blind to remain open/down at the start of each journey.
Water - Fiji 330ml and San Pellegrino water only to be placed in each rear door cup holder and rear panel.
Amenities - 2 packets of sand coloured Wheely branded tissue packets & sanitiser wipes, 2 packets of white Oshibori scented towelettes to be neatly placed in the rear armrest.
Head pillows - Do not allow the head pillows to slide down from the headrest.
Rear Seats - reclining and heated.
Scented Diffuser - Acqua di Parma scented diffuser to be positioned in the second-from-left dashboard air vent.
Phone charger cables - Plugged into the centre console. Cables to come out of the rear of the console and tucked neatly into the rear flap of the chauffeur seat & front passenger seat. The tip of the cable to stick out slightly for the customer to see it.
Dashboard screen / MBUX tablet screen - To remain blank/black during all customer journeys (with radio set to Classic FM and A/C set between 20-22 degrees, unless otherwise specified by preferences).
Centre console front hatch - To remain closed at all times during journeys. Personal phone charger cable must be concealed inside the hatch. Phone charging to take place between journeys.
Phone holder - To be positioned on the right-hand side of the steering wheel. Phone to be out of sight of customer (set to silent)
Engine Start-Stop - To be disabled at the start of each journey. This can be configured via vehicle settings or conducted manually via the button on the centre control panel
First - Mercedes S-Class 500 W223
First - Mercedes S-Class 500 W223
Ambient lighting - Monochrome, set to colour number 21
Panoramic sunroof blinds - Interior window blinds & Rear window blind to remain open/down at the start of each journey.
Water - Fiji 330ml water only to be placed in each rear armrest cup-holder.
Amenities - 2 packets of sand coloured Wheely branded tissue packets & sanitiser wipes, 2 packets of white Oshibori scented towelettes to be neatly placed in the rear armrest.
Head pillows - Do not allow the head pillows to slide down from the headrest.
Rear Seats - reclining and heated.
Scented Diffuser - Acqua di Parma scented diffuser to be positioned in the second-from-left dashboard air vent.
Phone charger cables - Plugged into the centre console. Cables to come out of the rear of the console and tucked neatly into the rear flap of the chauffeur seat & front passenger seat. The tip of the cable to stick out slightly for the customer to see it.
Dashboard screen / MBUX tablet screen - To remain blank/black during all customer journeys (with radio set to Classic FM and A/C set between 20-22 degrees, unless otherwise specified by preferences).
Centre console front hatch - To remain closed at all times during journeys. Personal phone charger cable must be concealed inside the hatch. Phone charging to take place between journeys.
Phone holder - To be positioned on the right-hand side of the steering wheel. Phone to be out of sight of customer (set to silent)
Engine Start-Stop - To be disabled at the start of each journey. This can be configured via vehicle settings or conducted manually via the button on the centre control panel
Business - Mercedes E-Class, BMW 5, i5, 7 and i7
Business - Mercedes E-Class, BMW 5, i5, 7 and i7
For Mercedes E-class (W214) and BMW 7/i7 - internal camera must be covered with matte vinyl film and disabled.
Ambient lighting - Single colour, set to colour gold, or at the 10 o’clock position on the colour wheel (sand colour), depending on which MBUX system is installed.
Panoramic sunroof blinds - Interior blind to remain open at the start of each journey.
Water - Evian 330ml water only. 1 to be placed in each side door pocket
Amenities - 1 packet of sand coloured Wheely branded tissues and 1 sand coloured sanitiser wipe to be neatly placed in each side door pocket with the water
Phone charger cables - Plugged into the centre console. Cables to protrude from the rear of the console and tucked neatly into the rear flap of the chauffeur seat & front passenger seat. The tip of the cable to stick out slightly for the customer to see it.
Dashboard screen / MBUX tablet screen - To remain blank/black during all customer journeys (with radio set to Classic FM and A/C set between 20-22 degrees, unless otherwise specified by preferences).
Centre console front hatch - To remain closed at all times when with customers. Personal phone charger cable is not to be seen protruding from this hatch, but must be concealed inside the hatch. Phone charging to take place between journeys
Phone holder - To be positioned on the right-hand side of the steering wheel. Phone to be out of sight of customer (set to silent)
Engine Start-Stop - To be disabled at the start of each journey. This can be configured via vehicle settings or conducted manually via the button on the centre control panel
Business SUV - GMC Yukon
Business SUV - GMC Yukon
Panoramic sunroof blinds - Interior blind to remain open at the start of each journey.
Water - Evian 330ml water only. 2 To be placed in front of the rear water bottle holder.
Amenities - 2 packet of sand coloured Wheely branded tissues and 2 sand coloured sanitiser wipe to be neatly placed in front of the rear water bottle holder.
Phone charger cables - Plugged into the centre console. Cables to protrude from the rear of the console and tucked neatly into the rear flap of the chauffeur seat & front passenger seat. The tip of the cable to stick out slightly for the customer to see it.
Dashboard screen - To remain blank/black during all customer journeys (with radio set to Classic FM and A/C set between 20-22 degrees, unless otherwise specified by preferences).
Centre console front hatch - To remain closed at all times when with customers. Personal phone charger cable is not to be seen protruding from this hatch, but must be concealed inside the hatch. Phone charging to take place between journeys
Phone holder - To be positioned on the right-hand side of the steering wheel. Phone to be out of sight of customer (set to silent)
Engine Start-Stop - To be disabled at the start of each journey. This can be configured via vehicle settings or conducted manually via the button on the centre control panel
XL - Mercedes V-Class
XL - Mercedes V-Class
Ambient lighting - Single colour, set to colour ‘sun yellow’ or ‘Solar’
Water - Evian 330ml water only. 1 to be placed in each side upper cup-holder. An additional bottle can be placed in the side door pockets
Amenities - 1 packet of sand coloured Wheely branded tissues and 1 sand coloured sanitiser wipe to be neatly placed in each side bottom cup-holder
Phone charger cables - Plugged into each lower cupholder socket via an adaptor. Cables to be neatly wound around the upper cupholder to hang down for the customer to use
Dashboard screen / MBUX tablet screen - To remain blank/black during all customer journeys (with radio set to Classic FM and A/C set between 20-22 degrees, unless otherwise specified by preferences).
Centre console front hatch - To remain closed at all times when with customers. Personal phone charger cable is not to be seen protruding from this hatch, but must be concealed inside the hatch. Phone charging to take place between journeys
Phone holder - To be positioned on the right-hand side of the steering wheel. Phone to be out of sight of customer (set to silent)
Engine Start-Stop - To be disabled at the start of each journey. This can be configured via vehicle settings or conducted manually via the button on the centre control panel.
Child Seat - is mandatory for each XL-class vehicles. You can find requirements for a child seat here.