Wheely Help Center

Chauffeurs

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Understanding Wheely Membership

Partnership

Required Documents for Chauffeurs, Partners and Vehicles

New/Expired Documents

How do I book an accreditation session after I have created my Partner account?

How do I contact Wheely Partner team?

Becoming a Wheely Chauffeur

Vehicle Requirements

Wheely Pin & Pocket Square

Acqua Di Parma Scent Diffuser

Water in the Vehicle

Wheely Nameboard Policy

Service Standards

Standard Phrases

Arriving at the Pick Up Point

Vehicle Standards

Communication Guide

Number of Passengers in Vehicles

Meeting Passengers at the Airport

During the Journey

Pet Transportation

Chauffeur Dress Code

Phone Etiquette during an Active Journey

Chauffeur for a Day

Wheely Reliability Metrics

Quality Process

Contact us

Send Us Your Feedback

Reservations and Wheely Chauffeur App

Pre-Booked Journeys

Contacting the Passenger

Reservation Information

Journey Statuses

House Vs. Person Icon

Contacting the Customer Service Team

Parking Charges

Downloading the Wheely Chauffeur App

Wheely Chauffeur App Issues

Unable to Accept Journeys and Change Status

Updating the Chauffeur App

Frozen Application

Minimum Requirements For Android Devices

Issues during the journey

Luggage Assistance

Cleaning and Damage

Actions to Take if a Journey is Terminated

Rating, Acceptance and Diamonds

Pre-booked journey cancellation (release) policy

Acceptance Rate

Payments

The Chauffeur for a Day pricing

Statements of Earnings and Invoices

When do I get paid?

How do you calculate the trip?

Wheely Incentives