Need to update your order with new instructions or attach additional files? Whether you want to clarify existing details, share reference materials, or upload large files, we've made the process easy and secure.
You can add files or comments in two simple ways: via the Order Chat or the Instructions Section.
â Option 1: Upload Files via Order Chat
You can quickly upload files directly in the order chat by clicking the Paperclip (Attach File) icon, and files will be automatically added to the Instructions section of your order as well. This keeps everything organized in one place and helps ensure your expert has clear and updated information.
This is a great way to share project details, reference materials, or any additional information with your expert.
â Option 2: Upload Files in the Instructions Section
You can also add files or comments directly in the Instructions section of your orderâeven if itâs already In Progress.
Hereâs how:
Open your order.
Go to the Instructions section.
Drag and drop your file(s), or click to upload them from your device.
This method is perfect if you want to keep all documents neatly stored in one place.
â ď¸ Note: If your files exceed 150 MB, consider using services like Dropbox, Sendspace, or similar. Compressing or splitting files into smaller parts can also help. Once uploaded to a cloud service, click Share to generate a link, and copy this link to the order's chat for access.
â ď¸ Note! Completed orders may be locked 7 days after completion, which means you wonât be able to edit the order details or upload additional files directly. But no worries!
If you need to upload extra information or request a revision after the order has been locked, simply reach out to our Support Team. Theyâll quickly unlock the order for you and help with any updates or changes you need to make.
Confirming the File Is Received
Once you upload a file for revision, your expert will automatically receive a notification. However, you're welcome to send them a message via the Order Chat to highlight key points, provide additional feedback, or confirm they've received the file.
â ď¸ Note on Extra Work
If you're requesting additional work that wasn't included in the original order, please discuss the scope and pricing with your expert first. Once you agree on the details, you can add extra funds to the contract accordingly.
Learn more about Adjusting the order size and Adding funds.
FAQs and Troubleshooting
How can I know my writer received the files?
Once you've uploaded your files, your expert will automatically receive a notification and will check the updates when they have a momentâtypically within 15â30 minutes.
However, if your request is urgent, includes additional instructions, or youâd like direct confirmation, feel free to message your expert in the Order Chat and ask them to confirm they've received and reviewed the materials.
For extra assurance, you can also contact the Support Team. Theyâll additionally notify the expert from their side as well and help prioritize your request if needed.
Canât upload files. The file is too large.
If your files are larger than 150 MB, try one of the following solutions:
Use a cloud storage service such as Dropbox, Sendspace, or other cloud platforms. Once uploaded to a cloud service, click Share to generate a link, and paste that link into your Order Chat so your expert can access the file.
Compress the file using archiving tools like WinRAR or 7-Zip, or split it into smaller parts and try to upload it to the order this way.
The Format of My File Is Unsupported. What Can I Do?
If you receive an âinvalid formatâ error, it means the platform does not support that particular file type. For instance, this error can be met with SPSS, MPP, HTML, and some other file formats.
To resolve this:
Compress the file into a
.zipor.rarformat using file compression tools like WinRAR or 7-Zip. Simply right-click on the needed file and choose "Compress" or âAdd to archive,â and your device will create an archive file.Upload the compressed file to the platform.
If the issue persists:
Upload the file to a cloud storage service (e.g., Dropbox, Sendspace).
Generate a shareable link.
Paste the link into your Order Chat for expert access.
Can I Upload a Whole Folder to the Order?
The platform doesnât support uploading folders directly, but you have a few options:
Upload files individually. You can select and upload multiple files at once for convenience.
Open the folder, select all required files, and drag and drop them into the upload area. You can upload multiple files at once.
Compress the folder into a
.zipor.rarfile, then upload that compressed folder as one file to keep all contents together.
Find and select the needed folder, right-click it, and choose "Compress" or âAdd to archiveâ to create a single file containing everything. Your device will create an archive file.
If the compressed file exceeds 150 MB or isnât supported:
Upload the needed files or an archived folder to a cloud service like Dropbox or SendSpace.
Copy the download link and share it with your expert in the Order Chat.
This ensures your expert can access all the materials, even if folder uploads are not directly supported.
Can I Delete a File I've Previously Attached to the Order?
Yes, absolutely. To delete any of your files, simply go to the Order Instructions section and click the Trash bin icon next to the file you want to remove.
If the file was sent via the order chat, it will be deleted from both the Instructions section and the order chat as well.
Need Help?
If you run into any issues, have questions about uploading your files, or if the needed order is already completed, donât hesitate to reach out to our Support Team. They'll be glad to help unlock chat features, move the order status to 'In Revision' to allow file uploads, and get in touch with your expert.