Save carrier and tracking details in the right order so customers can follow their delivery.

This guide covers manual handling of a real order shipment in Go, Plus or Pro. Customer order history requires customer login, available in Plus and Pro. Email delivery confirmation is a separate setting and does not require the customer to create an account first.

Create consignment creates a shipment record on the order. This does not by itself mean that freight is booked or paid with a carrier. For external booking, complete the actual booking there and then bring back the tracking details.

The Create new consignment and mark it as sent action combines two steps. Do not use that shortcut when tracking still needs to be entered manually. Marking the shipment as sent can immediately trigger customer email according to the shop setting.

Open the correct order and check the shipping method and products actually being shipped. Create a consignment without marking it sent at the same time. For a partial delivery, include only that delivery’s items.

Book the actual freight in the system you use. Copy the correct tracking number, open the consignment editor using the pencil, and enter carrier and number. Save and check the details before continuing.

With a shipping integration, first check whether tracking has already been returned. A stored/prepared carrier booking may not yet have a final number. Do not make a second booking just because the field is empty.

Under Settings → Document and email content → Email content , check whether delivery confirmation is sent when the order/shipment is marked sent. Check language text and recipient. Save tracking first, then mark the completed shipment sent when the goods are actually to leave the shop.

After sent/exported status, normal shipment editing can be locked. Do not assume a later correction updates an email already sent. For an incorrect number or carrier, check current shipment status and ask support if editing is unavailable; avoid accidentally creating another real freight booking.

A customer with a linked account can sign in, open My pages → Order history and select the order. Track shipment can then link to the selected carrier. Check the correct number; a new consignment may not be trackable until the carrier has processed it.

If order history is missing, check account-to-order linkage separately. A guest order does not necessarily appear in an account created later. Customer-account requirements and delivery-confirmation email are separate parts of the workflow.

Shipment handling is available in Go, Plus and Pro. Customer My pages/order history requires Plus/Pro with enabled customer login; carrier agreements and external integrations apply separately.