Give customers accurate delivery information and avoid conflicting stock and delivery messages.
This guide is for product administrators on Go, Plus and Pro. Delivery templates are under Assortment → Delivery information. Stock-dependent information requires stock management on the product. Display and placement can vary between themes and product variants.
Choose the correct message type
Delivery template: reusable text selected according to stock status. A product can use the shop default, a specific template or no delivery template.
Stock message: the product’s own out-of-stock text, together with its stock settings.
A fixed date regardless of stock: place a release message in the product description, for example. Do not falsify stock to force a message. To use a delivery template for the same message in all stock states, make every relevant template text consistent.
Create or edit a delivery template
Open Assortment → Delivery information and enter an internal template name.
Complete language text for in stock, out of stock but ordered and out of stock where offered. The out-of-stock-but-ordered text applies when an incoming date or expected delivery is registered.
Only state delivery times you can meet. An example such as “8–10 days” is not an automatic forecast.
Save and check which template is marked as the shop default.
Changing the default affects products using the shop’s default template. Check this before changing general wording used by many products. The template name is internal; customers see its language text.
Choose the template and stock settings on the product
Open the product under Assortment → Products. Under Shipping → Delivery information , choose the shop default, a specific template or Show no delivery information. The last option disables the delivery template, rather than all product text.
Check Enable stock management and the actual balance. A stock level of 0 is valid. For the product stock message, check its text and settings for stock/out-of-stock display and any permission to order when out of stock. Entering text does not automatically make the product orderable.
Check whether several messages are displayed
Delivery information and stock messages can appear together depending on theme and settings. There is no universal rule that a delivery template always replaces all stock text. Check the actual product page and selected variant. Change the intended display setting if two messages conflict.
Also check checkout and order-confirmation settings; text and presentation need not be identical in every channel. If information is missing, check stock management, chosen template, stock state, language text and active theme in that order.
Update several products with import
Product stock text and settings can be managed through normal product export/import. Preserve product numbers and select only intended fields. The highlighted fields illustrate an example, rather than requiring you to enable out-of-stock ordering.
To assign existing templates, use Import delivery information on the template page. The file has two semicolon-separated columns without an extra header row: product number and exact template name. Preserve leading zeros in product numbers. Templates must exist already. This assigns templates; it does not create their text or select “Show no delivery information”. Read results for failed rows.
Defaults, removal and stock alerts
Before deleting a template, check affected products and the default and choose the intended replacement. A low-stock notification to the shop is different from customer delivery text. Its recipients follow the shop order-copy addresses under Settings → Email.
Quick start
Choose stock-dependent or fixed product information.
Complete the appropriate template states and languages.
Assign the template and correct stock rules.
Check actual messages and any variant.
Delivery information and stock management are available in Go, Plus and Pro. Presentation depends on the active theme; a written delivery estimate changes neither freight booking nor actual stock.
