Choose the right way to issue gift cards and verify payment and recipient before sending value.
Gift cards are included in Plus and Pro. You need access to payment methods, gift-card settings and, where applicable, theme editing. Older agreements may provide different access. A gift card is a payment method with its own code and balance; a discount code reduces the price under its discount rules.
Choose a purchased gift card or a manually issued code
Gift-card product: the customer buys a fixed-value gift card. After payment is completed, the code is generated and a PDF delivery is created for the intended recipient.
Code in admin: you create the card and deliver the code yourself. Entering a recipient email in admin does not automatically send a PDF email.
Bulk: support helps create several codes. Distribution is separate here too; a list of email addresses is not a request for automatic PDF emails.
Enable redemption in the correct checkout
Open Settings → Payment methods and add Gift cards if missing, then save.
In a theme with Content, Style and Addons tabs, open the active theme under Store design → Themes → Content → Checkout and enable Discount codes & Gift cards. Save. Do not apply this menu path to another editor variant without checking its checkout.
Open the shop’s other active payment methods and enable Allow gift cards where required, for example in a checkout connector that must support combined payment.
Check the field in the actual checkout for the correct shop and theme.
A valid code is redeemed against the order total. If its balance is insufficient, the remainder must be paid through an available compatible method. A gift card can be used repeatedly while valid and with a remaining balance. A visible code field does not prove that every external-checkout combination is enabled.
Choose a PDF template and create the product
Open Catalogue → Settings → Gift Card Settings, select a template and save. A custom PDF must accommodate the fixed text fields.
Open Catalogue → Products → New product → New gift card.
Enter a clear name and fixed value, for example Gift card SEK 500. This flow does not support a product where the buyer freely chooses any amount.
Set validity and the description and place the product in the correct group. State validity in customer terms; do not assume one or ten years universally.
Save and check the product display and recipient fields.
Check payment and automatic delivery
Purchased gift cards are created when order payment is completed. Supplied recipient details are used; otherwise the delivery uses buyer details. Entering a recipient must not cause a gift card to be issued merely because an unpaid order was placed.
For manual payment, first verify that funds have actually arrived. Then use the appropriate payment action or Mark as paid on the order. Manually marking it paid does not collect money from the customer’s bank. Check the created codes and delivery result in the order before issuing replacement codes if something goes wrong.
Quantity matters: several purchased units on one order line can create separate gift cards and PDF deliveries rather than one combined balance. Check quantities and recipients before completing payment. Resending an existing gift card delivers that existing card again; it should not be used to issue additional value.
Create a code manually
Open Orders → Gift cards → New gift card.
Use Generate code for a random code or enter your own unique code. Do not reuse a code already issued.
Enter original and current value. For a new unused card these should normally be equal. Select the correct currency and expiry date.
If needed, enter recipient and sender details for administration, then save.
Deliver the code securely through the intended channel. You are responsible for this delivery; manual creation does not automatically email a PDF to the recipient.
Original value and remaining balance are shown to shop administrators under Orders → Gift cards. Do not change a balance merely to trigger another delivery; it affects real value.
Request several codes in bulk
Contact support with currency, value per card, quantity and explicit validity. For a file-based request, follow the example file structure, including currency, amount, expiredate and from_email. Any supplied custom codes must be unique. Confirm quantity and total value before generation.
Email and name fields in bulk data are administrative information rather than a promise of automatic delivery. Plan distribution separately. When sharing a code file, limit it to necessary information and the correct recipient: the codes provide access to value.
Quick start
Confirm Plus/Pro and enable redemption in the correct checkout.
Choose a purchased product, manual code or bulk.
Check value, currency, validity, quantity and recipient.
Complete a payment action only after verifying payment.
Check codes and delivery without issuing extra value.
Gift cards are included in Plus and Pro. Manually created and bulk-issued codes require their own secure distribution; they do not use the same delivery flow as a paid gift-card product.
