Give each colleague a separate administrator account and remove access when it is no longer needed.
This guide is for the shop owner in Abicart Go, Plus or Pro. An ordinary invited administrator can manage the shop but cannot invite or remove other administrators. A customer record in the shop is not an administrator account.
1. Check the shop and recipient
Sign in to Abicart administration, rather than the shop's customer login. Check the shop ID and that you are using the account registered as owner. Invite only people who should administer the shop. Do not share the owner's password.
In a multishop system, this view is managed from the main shop. Adding an administrator there also gives access to sub-shops. Check the full scope before sending an invitation.
2. Send the invitation
Open Settings → Administrators. The page heading may be My team.
Enter the new administrator's email address. Complete the name and phone fields where shown.
Check the address and click Send.
Ask the recipient to follow the email instructions. If the address already belongs to an Abicart account, the existing account is used; avoid creating an unnecessary extra account for the same person.
Check that the correct person appears in the administrator list and can open the correct shop.
The image shows where to send an invitation. Do not enter the recipient's password in any field.
3. Remove an administrator's access
As owner, open the same administrator list and use the removal control beside the correct person. Check their identity and the shop ID before confirming. This removes the shop connection, rather than the person's entire Abicart account or the shop's products and orders. Removal from a main shop can also affect access to sub-shops.
The shop owner cannot be removed using this function, and the last administrator cannot be removed. An ownership transfer is a separate process. If the trash icon is missing, first check owner permissions rather than trying to delete a customer record.
If invitation or login fails
Invalid email address: check spelling, domain and unintended spaces. Enter one email address without a display name or other text.
Already connected: check the existing administrator row and correct account before sending again.
No email: check spam and the recipient's email filters. Do not repeatedly send invitations to test delivery.
Can shop but cannot edit: customer login and administrator login are separate. Check the administrator connection and correct shop ID.
Forgotten password: use recovery on the admin login for the account's correct address. If no email arrives, contact support with the shop ID, account address, time and error message. Never send passwords or recovery links.
Send is disabled: read any limit or permission information in the view. Older subscriptions may have their own account limits.
Quick start
Sign in as owner and check the shop ID.
Open Settings → Administrators.
Check the address and access scope, then send the invitation.
Verify access and remove it when no longer needed.
Subscription and permissions
Administrator management is available in Go, Plus and Pro. Owner permissions determine whether you can invite and remove people; ordinary administrator access is insufficient.
