Change the shop’s owner account without handing over a personal administrator login.
This guide applies to current and incoming shop owners on any plan. Abicart support changes the owner account after verification. Editing company details or inviting an administrator does not by itself transfer ownership or the service agreement.
Prepare the handover
Agree what is being transferred and when. The parties handle their own transfer agreement; it does not normally need to be sent to Abicart.
The current owner invites the incoming owner under Settings → Administrators. The incoming owner uses a personal account and enters their own contact details.
Check that the correct administrator can access the correct shop. Do not share passwords, two-factor codes or recovery codes.
Request the owner-account change
When the change should take place, the current owner contacts Abicart support from the email address registered to the owner account. Include the shop ID and incoming administrator’s email address. For several shops, list every affected shop ID. The change can be made when the request is processed and verified, so do not send it early if the handover is intended for later.
Explicitly state if the contracting company, organization number or billing recipient must also change. Ask support to confirm the details changed. Do not assume that changing the owner account automatically transfers agreements, unpaid invoices or contracts with payment and shipping providers.
Check access and content after the change
Check the new owner account. The previous owner may remain an administrator; the new owner must review and manage that access.
Update Settings → Shop information. Open My profile from the signed-in name at the top right for personal details.
Review the theme/footer and Terms & info under Pages. Edit the actual page content and save it.
Check contact addresses, billing details and external agreements separately for each shop.
Quick start
Invite the new owner to a personal account.
Have the current owner request the change for the correct shop IDs.
Obtain confirmation and review administrator access.
Check company details, terms and agreements.
The owner-account change applies to shop administration on all plans. External services and commercial agreements need separate checks.
