Acelab is free for architects and design professionals to use.

All features on Acelab, including expert help, are free for architects to use. We charge manufacturers a fee for being represented on our platform. We do not sell your personal or project data; manufacturers can only contact you after you have requested information from them first.

Acelab includes every building product available in the United States and Canada in the database. Each search category you see on our website has every option available for that product, and we’re always bringing new categories to our site. We’ve designed our platform this way so you can build out a firm library, schedule, or spec that covers your entire project, regardless of manufacturer or brand.

Your data is not sold to product manufacturers. Your data is only shared with your consent. For example, when you reach out to a manufacturer, they will have your information. If you sign-up for a webinar, they will also have your information to contact you with your certificate later.

In case of downtime, our team quickly engages to resolve the issue, supported by our reliable hosting on Google Cloud. We ensure minimal disruption and provide continuous updates via our website and email. Our infrastructure is designed for resilience and rapid recovery.

Your data, including product searches, is securely stored on AWS servers, renowned for their robust data protection. With real-time synchronization and automatic backups, the risk of data loss is significantly minimized. In the rare event of system issues, our AWS-powered recovery processes are designed to restore your data swiftly.

We use Amazon Web Services (AWS) for regular, encrypted backups of all user data. This includes comprehensive backups of your product searches and project information, stored across multiple AWS data centers for enhanced security and reliability. This system ensures your data is always protected and readily available.

Yes, your information is secure with Acelab. We adhere to GDPR standards, ensuring high-level data protection and privacy. Our systems use advanced encryption and undergo regular security audits. We comply with international data protection laws, guaranteeing the safety of your data.

If you upload documents to a project, only the collaborators you invite have access to view these documents. The Acelab team will also be able to see these on the back-end but that is strictly for trouble-shooting technical issues. We do not use these documents in any way to inform data.
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If you connect with a Product Rep, once you have made that connection, they will also be able to see the documents. The design intent of this is to help eliminate back and forth exchanges. For example, if there is a window schedule uploaded to the project and then I connect with a rep to get pricing and lead-time information, the rep can see that schedule and immediately get to work on pricing, lead times based on window sizes, quantities, project location etc. If you'd prefer reps not be able to see this information, you can opt not to upload your drawings onto the project.

Live chat: Our in-house team of architects and designers are available by live chat from 9am - 5 pm PST. Reach them with quick questions instantly.

There are various spots throughout the app where you can reach out for recommendations. These requests are routed to the team of experts who will then reach out with additional questions or next steps. You can also connect with the team via the in-app chat where your request will also be routed to the appropriate team member.

The Product Concierge is a free program, currently. It allows your team to benefit from additional ‘fire-power’ by working directly with Acelab’s team of experts. The concierge can help you find the right products for the right project. To see if your team qualifies, schedule a meeting with our team here.

The Product Concierge is currently free because it provides Acelab with an opportunity to test various flows in the app while providing a benefit and service to your team. It is a mutually beneficial relationship.

Please see the Getting Started guide and book a free 30-minute free onboarding session here. In this session, our team will dive into the needs of your business and come up with a custom plan to help you get the most out of Acelab.

Acelab is a collaborative platform with the ability to leave comments on projects and products. We would recommend key stakeholders from your firm attend to learn more and work with our team to customize a plan that will accommodate your short and long term needs.

The best practice recommendation is to come to the session with 1-3 projects that need assistance in product selection. The sessions are recorded, with your consent, and sent back to you, so note-taking is encouraged, but not required.

This is coming soon and will be available on the right-hand side of the screen and is active on weekdays, excluding US holidays, from 9am PST - 5 pm PST.

Please see this article about inviting collaborators.

Yes! There is a shareable link for each shortlist, learn more here. You could also invite them in as a collaborator, learn more here.

Yes! There is a shareable link for each shortlist, learn more here. You could also invite them in as a collaborator, learn more here.

Currently, this functionality is not supported in Acelab. If you have a feature request, it can be submitted via Live Chat and our team will catalogue the request appropriately and share it with the development team.

Product reps on Acelab respond within a timely manner. There may be slightly longer response times depending on the complexity of your ask as well.

Pricing information is not currently hosted on the site. The best way to get pricing information is to click the ‘Request Information’ button on a product and then select ‘Price Information’ from the pop-up.

Lead times can vary widely, so the best way to find the most current information is to click the ‘Request Information’ button on a product and then select ‘Lead Time’ from the pop-up.

Acelab is always looking to grow the number or product reps on the site. If you have a recommendation, please let the team know via the support chat. This information will then be shared with the Manufacturer Partnership team who will reach out.