Registering Cardholder Information (3 Methods)
You can register customer details on a card or virtual account via three methods:
Cardholder Portal
Program Console (manage.ackroo.com)
Virtual Terminal (vt.ackroo.com)
1. Cardholder Portal
Customers self-register on your custom-branded portal (if enabled), creating their own login and password for balance and history access.
Cardholder Portal Registration Page Example: https://snackshack.ackroo.net/en/registrations
2. Program Console → Cards Tab
Business admins can attach basic customer info via the Program Console:
Sign in at manage.ackroo.com.
Select the Manage Cards tab.
In Search, enter the card number, Ackroo-ID, or Batch Info.
Click Action → Edit Profile.
In the pop-up, enter:
First & Last Name
Email Address
Mobile Phone Number
Birthday
Click Save to apply, or Close to cancel.
Note: This method does not capture opt-in consent or allow customer password creation.
3. Virtual Terminal
Staff can register full customer profiles via the Virtual Terminal:
Sign in at vt.ackroo.com.
In the Search Criteria field, enter the card number or Ackroo-ID/Batch Info and click Search.
Select Register Card from the left menu.
Enter customer details:
Salutation (Mr./Ms.)
First & Last Name
Email Address
Phone Number
Date of Birth
Address, City, Province/State, Country, Postal/Zip Code
Reference ID (e.g., CRM or DMS)
Opt-in consent for email communication
Click Register Card to save.
Note: This method does not allow customers to create a password for self-sign-in.
Category: Ackroo Anywhere → Cards
Last updated: 2024-11-13