Manage Your Clerks
Clerk IDs link transactions to the employees who process them. When enabled, staff enter a unique Clerk ID to perform any transaction, allowing detailed reporting by employee.
1. Add a Clerk ID
Sign in at https://manage.ackroo.com.
In the header, open the Admin menu → Point of Sale.
Select the Clerks tab.
Click Add Clerk.
In the pop-up:
Business: Parent company.
Location: Specific outlet/department.
Identifier: Unique ID used at checkout (e.g., numeric for keypad, alphanumeric for virtual).
First & Last Name: Associates ID to employee.
Click OK to save.
Best Practices:
Numeric only for PIN pad terminals (e.g.,
1234).Alphanumeric allowed on virtual terminals (e.g.,
jsmith01).Keep IDs confidential to prevent misuse.
2. Enable Clerk Mode
A. Virtual Terminal
Sign in at https://manage.ackroo.com.
Go to the Locations tab.
Next to the desired location, click Action → Edit.
Check Enable Clerk Authentication.
Click OK to save.
B. Debit/Credit Terminal
On the terminal, select Ackroo → Preferences.
Go to Advanced → enter password
112233.Select Configuration → Clerk Mode → ON.
Press Red Cancel to return.
Sync IDs: Perform a Settings Update on Verifone/Ingenico to download Clerk IDs:
On terminal: Ackroo → Preferences → Updates.
3. View Clerk IDs
Sign in at https://manage.ackroo.com.
Navigate to Point of Sale → Clerks.
The table shows all Clerk IDs, their business, and location.
Note: Clerk IDs cannot be modified or deleted once created.
4. Change or Suspend a Clerk ID
Change (Reassign) ID
Click Add Clerk and enter a new ID for the employee.
Save with OK.
Suspend ID
In Clerks, search by ID, name, or location.
Click Action → Suspend.
Suspended IDs cannot be used for authentication.
5. Edit Clerk Name
In Clerks, search by ID, name, or location.
Click Action → Edit.
Update the First/Last Name.
Click OK to save.
Note: Changes take effect immediately in the Virtual Terminal. For hardware terminals, perform a Settings Update to sync changes.
Last updated: 2024-11-13