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First Data Verifone Evolution Vx680 — AckApp Installation Guide

How-To: Installing and Initializing the Ackroo Gift & Loyalty POS Application on Verifone Vx680 Duet Terminals

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Written by Nicholas Martin
Updated over 4 months ago

First Data Verifone Evolution Vx680 — AckApp Installation Guide

How-To: Installing and Initializing the Ackroo Gift & Loyalty POS Application on Verifone Vx680 Duet Terminals

1. Button Functions

Button

Function

1 – Cancel

Stop current activity and return to idle screen

2 – Clear/Black

Restart current activity (e.g., re-enter password)

3 – Enter/OK

Confirm and continue activity in progress

2. Before You Begin

Complete all of the following prerequisites:

  1. Read all instructions to familiarize yourself with the process.

  2. Verify your terminal is a Verifone Vx680 Duet.

    • If unsure, contact First Data Help Desk: 1-888-236-1938.

  3. Ensure the terminal has high-speed internet connectivity.

    • If unsure, contact First Data Help Desk.

  4. Confirm your Ackroo Welcome Kit included a USB key.

    • If missing, call Ackroo Support: 1-855-880-5017.

  5. Perform manual settlement to close any open batches (see your Vx680 Duet guide).

3. Installation & Initialization Steps

  1. Attach the USB key to the multiport adapter, then plug into the terminal’s USB port.

  2. Press [7] + [Enter/OK] simultaneously.

  3. Enter Password: 166831, then press Enter/OK.

  4. Press [3] for Download.

  5. Enter Group ID: 10, then press Enter/OK.

  6. Re-enter Password: 166831, then press Enter/OK.

  7. Press [1] for Full Download.

    Warning: If prompted “All Files Will Be Cleared From Group 10,” press [1] to cancel, then [3] to reboot. Stop and contact Ackroo Support for instructions.

  8. Press [5] for USB Flash Memory.

  9. Press [1] for Yes.

  10. Remove the USB key, then press Enter/OK.

  11. Press [1] for Restart.

The terminal reboots and automatically installs the application.

  1. From the VMAC (main) menu, select ACKROO.

    • Use the F3 key to scroll if needed.

  2. Activate the terminal with a 6-digit PIN (see “Terminal Activation PIN” guide):

    • Go to https://pin.ackroo.com, sign in, select Business, Location, Receipt, and Menu profiles, then click Continue.

    • Enter the generated PIN on the terminal to initialize the app.

  3. Ready to process Ackroo Gift & Loyalty cards!

Note: To return to your original VMAC/Main Menu, press * and choose your payment application (debit/credit) or Ackroo accordingly.

4. Troubleshooting

Issue

Cause & Solution

NETWORK ERROR when launching Ackroo app

Terminal is not connected to high-speed internet.

Merchant Support: 1‑866‑815‑3428

Last updated: 2024-11-13

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