MOVE / DESK 5000 — Overview of Ackroo on Tetra
How to Activate, Check a Balance, Fund & Redeem (with VIDEO)
Video Tutorial
Ackroo App vs Sale App
Ackroo app (standalone)
Check card balances + print receipt
Add/fund gift cards
Sale app (payment)
Redeem gift, loyalty, or promo as payment
Earn loyalty post-sale
Card numbers can be entered via swipe or manual key entry.
Activate the Ackroo App
From Home (‘O’ button), open Ackroo.
If missing, contact your payment provider’s Help Desk to install the app.
Enter Email & Password (set up in the Program Console: https://manage.ackroo.com).
Note: If a password isn’t set, contact support@ackroo.com.
Check a Card Balance
Open Ackroo from Home.
Select Check Balance.
Choose Swipe Card (or cancel).
Tap Add to view $ balance.
Tap Print for a paper copy.
Sell / Reload a Gift Card
Open Ackroo (press silver button under screen).
Select Fund Cards.
Tap Amount field → key in value.
Tap Ackroo Card Number field → swipe or enter manually.
Tap Add (repeat to fund multiple cards).
Tap Finish.
Review receipt on-screen → Print Receipt (for merchant + customer).
Note: Actual payment is handled separately in the Sale app.
Completing the Purchase
In Sale app, select Sale.
Enter Total amount → OK.
(Optional) Add a tip.
Choose Ackroo tender.
Select Gift or Loyalty balance.
Swipe or manually enter card.
Tap to confirm on-screen.
Print Receipt or Cancel to return.
If a remaining balance appears, select Charge (debit/credit) or Cash.
Enable Earning Loyalty Post-Sale
Press grey button right of “3” to open apps → Ackroo APP.
Tap Settings (gear).
Select Advanced Options → enter manager password 147369.
Tap Options → toggle Loyalty Prompt to ON.
Need help?
Email support@ackroo.com or use the Support option on-screen.
Last updated: 2024-11-13