Reverse / Adjust / Edit a Transaction
Quick-reference guide to correcting mistakes in Ackroo Anywhere
Accessing Manage Transactions
Sign in to https://manage.ackroo.com
Go to Manage Transactions.
Use the Search box to locate by Transaction #, or by masked Card # (see receipt lookup).
Click Action ▶▶ on the row for the transaction you need to correct.
1. Reversing a Transaction
use when a completed transaction was in error and you need to undo it.
Action ▶▶ Reverse
(Optional) Add Description and/or Clerk ID.
Click OK.
A new “reversal” transaction posts for the same amount; the original is flagged as reversed.
⮞ Important: Must reverse in newest→oldest order.
If Txn 1 funded $100, then Txn 2 redeemed $50, you must reverse Txn 2 first, then Txn 1.
2. Adjusting a Transaction
use when the amount posted was wrong and you need to correct it.
Action ▶▶ Adjust
Enter the Adjusted Amount, plus optional Description and/or Clerk ID.
Click OK.
This creates two entries: a reversal of the original, and a new txn for the corrected amount.
3. Editing the Description
use to correct or clarify the narrative on a transaction record.
Action ▶▶ Edit Description
Enter the New Description.
Click OK.
Click the blue + icon on the txn row to view the updated description.
Keep these steps handy to ensure your transaction history stays accurate and auditable.