VIDEO – Using the Virtual Terminal
Watch the full walkthrough in your browser by visiting https://vt.ackroo.com (bookmark for future use). Chrome, Firefox or IE 10+ recommended.
1. Logging In
You have two sign-in options:
6-digit access PIN (grab from your Program Console → Settings → Virtual Terminal)
Administrator email & password (set up under Admin → Location Administrators)
2. Search Criteria
Once logged in, you land on “Search Criteria.” Lookup by:
Card Number (full 17-19 digits)
Batch Info / Ackroo ID (e.g. 1-12345)
First and/or Last Name (registered)
Customer/Reference Number (registered)
Optionally, swipe with a USB mag-stripe reader.
3. Fund Gift
Click Fund Gift
Amount: Enter the dollars to load
E-Receipt (opt.): Tick and enter email
Description (opt.): Invoice # or notes
Click Fund Card → print or close receipt popup
4. Redeem Gift
Click Redeem Gift
Purchase Amount (opt.): Total bill
Amount: $ to apply from the gift card
E-Receipt/Description (opt.)
Click Redeem Card → print or close
5. Earn Loyalty
Click Earn Loyalty
Amount: Pre-tax purchase total
E-Receipt/Description (opt.)
Click Earn Loyalty → receipt popup
6. Redeem Loyalty
Click Redeem Loyalty
Purchase Amount (opt.) & Amount: loyalty $ to apply
E-Receipt/Description (opt.)
Click Redeem Loyalty → print or close
7. Reprint Transaction Receipt
Under View Transactions, hit Print next to the last transaction.
8. Signing Out
Simply close your browser—the session will persist unless you clear cache/history.
To manually sign out, click Account → Sign Out.
Download a printable cheat-sheet:
Using the Virtual Terminal.pdf (500 KB)