Registering Customers via the Virtual Terminal
1. Access the Virtual Terminal
Navigate to https://vt.ackroo.com
Sign in with either:
Your Ackroo Administrator email & password, or
A 6-digit Access PIN (see Access VT App).
If Clerk Mode is enabled, you’ll be prompted for your Clerk ID.
2. Find the Card to Register
From the Search Criteria page, identify the plastic card by:
Swiping it via a USB mag-stripe reader, or
Typing its full Card Number, Batch/Ackroo-ID, Name, or VIN.
Click Search.
3. Register a New Cardholder
In the left menu, click Register Card (only shown if the card is “not registered”).
Fill in customer details:
Salutation, First/Last Name
Email & Phone
Date of Birth
Address, City, State/Province, Country, ZIP/Postal Code
Optional: Reference ID, VIN, Opt-in consent
Click Register Card to save.
4. Edit an Existing Registration
From the menu, select Edit Registration to update any fields or add/remove Reference IDs.
Save changes to return to the main card menu.
5. After Registration
You can now search by Customer Name or any Reference ID on the Search Criteria page.
Note: VT registrations do not create a portal login—customers must sign up via the Cardholder Portal at https://my.ackroo.com if they wish to manage their account online.