Installing Ackroo on a Chase or Global Payments Terminal (VIDEO)
Broken Link below
Why You’ll Need to Contact Your Payment Provider
Ackroo cannot self-install on Chase or Global Payments hardware—your payments partner must push the app to your terminals.
1. Global Payments Terminals
Who to call: Global Help Desk
Phone: 1-800-263-2970
Ask for: “Please download and install the Ackroo app onto our Ingenico terminals.”
2. Chase Paymentech Terminals
Who to call: Chase Help Desk
Phone: 1-800-265-5158
Ask for: “Please download and install the Ackroo app onto our Ingenico terminals.”
3. Helpful Getting-Started Guides
Move/Desk 5000 (Tetra) Overview
Check balance, fund & redeem on Tetra devices (video)
→ Overview of Ackroo on Tetra (Move/Desk 5000)Move 5000 Advanced Settings
Toggle fund-password prompt & clerk-ID capture
→ Toggle fund password prompt and clerk ID on Move 5000
Tip: If the Help Desk agent is unfamiliar with “Ackroo,” ask to escalate to their terminal-app support team or involve your payments sales rep for faster resolution.