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How is the process to take and activate my sample before sending it?

Sample taken instructions, activation instructions and shipping instructions

Actualizado hace más de un año

Once you receive the kit at your home, you just need to follow the instructions in the QR code on your box. If you prefer, you can also navigate to this link:

There, you will find the necessary information for:

  1. How to prepare to take the test/sample.

  2. How to register the sample in our system with your email (it does not have to be the same one used for the purchase, so if you want to gift it, there is no problem).

  3. Obtaining the necessary instructions/documents to send your sample to the laboratory.

Some frequently asked questions:

Q: What happens if I delay sending the sample after taking the test?

A: Nothing! The tube contains a stabilizing liquid that keeps the sample in perfect condition for up to three months.

Q: Is it necessary to store it in the refrigerator?

A: No, it is not necessary, you can keep it at room temperature, just try to avoid extreme temperatures.

Q: Can I send more than one sample?

A: Yes, we recommend sending all samples together if possible. You can put all the samples in a single box and this in turn in the envelope provided. You can keep the rest of the boxes as a souvenir. You can do this whether you have scheduled a pick-up at your home address, have a shipping label or send it on your own.

Q: Can I send the sample without the box?

A: Yes, if you want, you can keep the box and send the sample without it but make sure that the sample is well protected in the envelope to prevent damage during the shipping process to the laboratory.

Q: Do I have to print the label and attach it to the envelope?

A: It depends. Sometimes yes and sometimes no, depending on the return shipment assigned to your order, which varies depending on the country, area, and method selected at the time of purchase. Read the instructions provided at the end of the activation carefully, and you will get all the necessary details. If you still have doubts, contact us at hello@adntro.com

Q: Can I take the test while I'm sick?

A: If you are in a period of cold, or are sick (Flu, Covid, etc.), there should be no problem in taking the sample, but the kit is valid for one year, so we recommend waiting to recover from the illness to take the sample.

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