ADNTRO Soporte de Ayuda

FAQs in English

Frequent Questions and Answers in English

44 artículos

I don´t find my answer in FAQs

Purchases and Returns_{6 artículos}

Kit activation and sample collection_{4 artículos}

About the sample_{3 artículos}

Sending the sample to the laboratory_{8 artículos}

Is my RAW file from another company compatible with ADNTRO?

Which are the FREE reports included with the Raw Upload?

How long do I have to wait for RAW data upload results?

Refunds for RAW uploads

Subscription and ADNTRO Community

What are the different subscription plans?

How can I manage my subscription?

What means a year of subscription included with the purchase? And what happens after one year?

What does the ADNTRO report include?

I want to cancel my subscription

How do I cancel my subscription?

If I have Entry or Basic ADNTRO Pack can I get later Health and Pharmacogenetics report?

About my results

Languages for the report

Problems with activation and access to the report?

Ancestry Admixture Report

Can I print or save in pdf my results?

Can I compare two samples ?

What do the SNPs marked with an asterisk in the SNP viewer of my results mean?

¿Puedo conocer el grado de parentesco entre muestras?

Account, Security and Privacy

How can I change my account email address?

In terms of privacy, how is my sample treated?

Where is the data stored?

How can I delete my account, a sample or all my genetic data?