At ADNTRO, we offer you the option to upload your RAW DATA files from other companies such as 23andMe, Ancestry, or MyHeritage to access the information we provide on our platform.
Once you have processed the raw files and the results have been provided, no refunds will be accepted.
Please note that in some situations, we may not be able to provide you with all the information in our report using files from other companies. For example, in the case of ancestry, the haplogroup report may not always be available. This is because sometimes the SNP markers used by other companies are not sufficient to calculate these results. In such cases, if the file is compatible with the other results, no refund will be issued.