Welcome to The Expert Program powered by AdPay! We connect you with vetted experts to elevate your Google Ads, TikTok Ads, and ancillary marketing efforts. To ensure successful, fair, and professional engagements for all parties – you, our experts, and Mercurie – we require adherence to these essential Ground Rules.
By engaging with experts through AdPay by Mercurie, you agree to these terms.
I. Core Principles of Engagement
Professionalism: Treat all experts with respect and communicate clearly and constructively.
Transparency: Provide accurate and complete information regarding your project needs and expectations.
Fairness: Adhere to agreed-upon terms, scope, and payment schedules.
Integrity: Conduct all interactions honestly and ethically, upholding the trust placed in our platform.
II. Your Responsibilities as a Customer
Clear & Timely Communication:
Provide a comprehensive and clear project brief at the outset.
Respond to expert inquiries and requests for information/feedback promptly (within 2 business days, unless otherwise agreed).
Communicate any changes in project scope or requirements formally and in writing.
2. Scope of Work Adherence:
The services provided by the expert will be strictly limited to the agreed-upon Scope of Work (SOW) for each engagement.
Any requests for work outside the defined SOW must be formally submitted as a change request, which may result in additional fees and revised timelines, subject to mutual agreement.
3. Payment Obligations:
All payments for services rendered by experts listed on AdPay by Mercurie MUST be processed exclusively through Mercurie's secure billing services. This is non-negotiable.
Ensure sufficient funds are available for all agreed-upon payments.
Payments are due according to the schedule outlined in your project agreement. Failure to make timely payments may result in suspension of services or project termination.
4. Provision of Resources:
You are responsible for providing all necessary information, assets (e.g., logos, content, access credentials), and approvals in a timely and secure manner to enable the expert to perform their services.
Ensure any access credentials provided are legitimate and secure, and revoke access promptly upon project completion should you elect to end your engagement with the expert.
5. Feedback & Reviews:
Provide honest, fair, and constructive feedback on expert performance.
Reviews should reflect the expert's adherence to the agreed SOW and professional standards, not personal grievances unrelated to the service quality.
III. Prohibited Actions
The following actions are expressly prohibited and will result in immediate investigation, potential suspension, or permanent termination of your AdPay by Mercurie account, and may lead to legal action:
Chargeback Abuse: Initiating chargebacks without a valid, documented reason, or after services have been demonstrably rendered as per the Scope of Work (SOW).
Unjustified Scope Creep: Demanding significant additional work or revisions beyond the agreed SOW without formal change orders and additional payment.
Abusive or Harassing Conduct: Engaging in any form of disrespectful, threatening, discriminatory, or harassing communication or behaviour towards experts or Mercurie staff.
Misrepresentation: Providing false, misleading, or incomplete information about your project, business, or intentions.
Demanding Unethical/Illegal Work: Requesting experts to perform tasks that violate any laws, regulations (e.g., advertising laws, data privacy), intellectual property rights, or Mercurie's ethical guidelines.
Intellectual Property Misuse: Using preliminary designs, content, code, or strategies provided by an expert for commercial purposes before full and final payment has been made and intellectual property rights have formally transferred.
False Claims of Non-Performance: Falsely claiming an expert did not deliver or delivered substandard work to avoid payment or secure unwarranted refunds.
Retaliatory Actions: Leaving unfair or untruthful negative reviews as a form of retaliation for a dispute or an expert's refusal to violate these Ground Rules.
IV. Mercurie's Role & Rights
Mercurie acts solely as a platform facilitating connections between customers and independent experts. We do not employ the experts, nor do we guarantee specific project outcomes.
Mercurie reserves the irrevocable right, in its sole discretion, to investigate any suspected violations of these Ground Rules.
Mercurie may suspend or terminate your account, or take other appropriate action, if you are found to be in breach of these Ground Rules.
Mercurie will mediate disputes between customers and experts according to its established dispute resolution process, aiming for fair and equitable outcomes.
V. Dispute Resolution
In the event of a dispute, you agree to first attempt to resolve the issue directly with the expert. If unresolved, you agree to follow Mercurie's formal dispute resolution process as outlined in our Terms of Service.
VI. Governing Law
These Ground Rules shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
By continuing to use AdPay by Mercurie and AdPay Expert Program services, you acknowledge that you have read, understood, and agree to abide by these Customer Ground Rules.