This article outlines the steps to follow when your account budget ends automatically or abruptly without a balance refund.
The first and most crucial step is to contact our support team. You can reach out to us by sending an email to business@mercurie.ng with the subject line "Account Budget Refund Request." In your email, please include the following information:
MCC ID: This is your Manager Account ID.
Account Name: Provide the name associated with the affected Google Ads account.
Account ID: Share the Google Ads account number for the account.
Remaining Account Budget: Include the remaining balance in the account when the issue occurred.
End Date of the Budget: Mention the date when the ad budget ended.
Date When You Recognized the Issue: Specify the date when you noticed that your ad budget ended without a refund.
Once you've submitted the necessary information, our dedicated support team will promptly investigate the matter and revert within 1-2 working days. We take these issues seriously and will work diligently to identify and resolve any discrepancies in your account.
At AdPay, we are committed to delivering a smooth and reliable experience. Your feedback is invaluable in helping us achieve this goal. We appreciate your cooperation in reporting issues like this one, as it allows us to continuously improve our services.