If your device is having trouble finding a cellular connection, you can tether it to your mobile phone's hotspot to connect it to the internet. This will then allow you to enter your local WiFi credentials and have them pushed to the device.
Steps:
1. Confirm Hotspot Capabilities
Confirm that your mobile phone and carrier have the ability to generate a "Personal Hotspot" or enable "Mobile Tethering".
2. Set Up Your Hotspot
On your phone, set up your hotspot with the SSID and password from your device's settings page (click "Edit" at the top of your device monitoring page). These settings can be found on the Thiamis configure page / Aethair IAQ configure page .
From the settings, click on the "?" icon next to the connectivity title. This will show you the "Default WiFi Settings," which includes the WiFi SSID (hotspot name) and WiFi Password (hotspot password). Use these to set up your hotspot so your Aethair device can automatically connect.
Android
Set your phone's hotspot SSID Name (APT followed by your serial number)
Set your phone's hotspot Password (16 characters, listed in default wifi settings)
Samsung help page
Apple iPhones
Your hotspot name is the same as the your phone name, so you'll have to change your phone name (APT followed by your serial number).
Apple's official help page (Spanish)
Then turn on Personal Hotspot and set the password (16 characters, listed in default wifi settings). Apple's official help page (Spanish)
3. Restart Device
Restart your device by power cycling it and allow a few minutes for it to connect to the phone’s hotspot. Check the web console for connectivity. The device should be reporting during this time.
4. Configure WiFi settings
On Environet, configure your WiFi settings and allow a few minutes for them to be pushed to your device. Allow the device to report several data points for 5-10 minutes to confirm that it has updated.
5. Turn Off Mobile Hotspot
Turn off your phone's mobile hotspot. Your Aethair device will switch to local WiFi. Power cycle the device again if necessary. It may take 15 minutes for the connection symbol on the console to update visually.