Here are some possible reasons why the widgets may not display:
Funnel Priority
Another funnel might be displaying instead of the one you're trying to test, due to having a higher priority.
You can view the priority of your funnel on the left side of the funnel table.
To adjust the priority levels, use the button located at the top right of the funnel table.
The priority level of a funnel determines the order in which the funnel's triggers are evaluated. The funnel with priority level 1 will be checked first, followed by the funnel with priority level 2, and so on.
Funnel Triggers
The order you're placing may not be meeting the trigger requirements you've set for the funnel. We recommend reviewing your triggers to ensure they are set correctly. Here’s a video demonstration:
Product Availability
The product you're trying to upsell may not be available for purchase. Here are a few things you can check in your Shopify product section to verify this:
Ensure the product is included in the "Online Store" sales channel.
Verify that the product is set to "Active" status.
Ensure the product is in stock and has available inventory.
Re-Select Upsell Products
Occasionally, AfterSell may lose connection to a product if significant changes are made in Shopify, such as a handle change or the removal of variants.
To restore this connection, simply reselect the product. This will prompt AfterSell to update with the new product information, ensuring it displays correctly on your live store.
Thank You Page Extensibility
If you've upgraded to Shopify's Thank You Page extensibility, you might be trying to use the Scripts version of the widgets. Please note that Scripts widgets only work with the Legacy version of the Thank You Page, while Extensions widgets are compatible with stores that have upgraded to the Thank You Page extensibility.
Once you've designed your widgets in AfterSell, you'll need to add them in your Shopify editor. Simply click the button to open the Shopify editor:
Next, add the corresponding app blocks in this section:
Widget Display Settings
The display setting for your Thank You Page widget might be too restrictive. Each widget comes with a display setting that you can configure, and here's what each option means:
On Every Impression
This ensures that every time your customer revisits their Thank You Page, they will see the widget each time the page is viewed, regardless of how often they return.
Once per order
This ensures that the customer will see the widget only once per order.
Once per customer
If the customer places another order in the future or revisits this page, the widget will no longer be displayed.
This information is stored locally, so if the customer uses a different browser or device, they may see the offer again.
If you're still not seeing your Thank You Page widget, please reach out to AfterSell Support via the live chat in the bottom right corner of the app.