All Collections
Troubleshooting
Running into issues with something? See all our troubleshooting articles here!
Checkout Troubleshooting
Is your Checkout content running into trouble? Try looking here!
Why Can't I See The Checkout Tab?Troubleshooting the Missing Checkout Tab
1-Click Upsell Troubleshooting
1-Click Upsells not functioning correct? Find troubleshooting resources here!
Why are Post-Purchase Items Being Shipped Separately?Post-Purchase Upsells Cannot be Added to Orders Covered by Shopify Shop Promises
Why Isn't My 1-Click Offer Displaying?This article outlines why your 1-click offer might not be appearing and outlines common scenarios why this would occur.
Thank You Page Troubleshooting
Having issues with your Thank You Page? Check out this collection!
Widget Not Displaying on the Thank You PageThis article covers common reasons why a widget may not appear on the TYP and provides troubleshooting steps to help resolve the issue.
General Troubleshooting
Have a problem that isn't feature-specific? Here's where to troubleshoot it!
Automatic Upsells Not WorkingA troubleshooting guide for when automatic upsell products do not show up in checkout, post-purchase, or thank-you page.