Troubleshooting
Running into issues with something? See all our troubleshooting articles here!
6 articles
Checkout Troubleshooting
Is your Checkout content running into trouble? Try looking here!
Why Can't I See The Checkout Tab?This article outlines why you may not have access to the Checkout plan.
Compare at Price Not Reflecting for Checkout Upsells ( Shopify Plus)This article outlines the troubleshooting steps to follow when compare-at prices are not displaying correctly for checkout upsells.
1-Click Upsell Troubleshooting
1-Click Upsells not functioning correct? Find troubleshooting resources here!
Why are Post-Purchase Items Being Shipped Separately?This article outlines how Shopify Shop Promise works with Post-Purchase Upsells.
Why Isn't My 1-Click Offer Displaying?This article outlines why your 1-click offer might not be appearing and outlines common scenarios why this would occur.
Thank You Page Troubleshooting
Having issues with your Thank You Page? Check out this collection!
Widget Not Displaying on the Thank You PageThis article covers common reasons why a widget may not appear on the TYP and provides troubleshooting steps to help resolve the issue.
General Troubleshooting
Have a problem that isn't feature-specific? Here's where to troubleshoot it!
Automatic Upsells Not WorkingThis article outlines how to troubleshoot when automatic upsell products do not show up in checkout, post-purchase, or thank-you page.